Legal
Refund policy
Last updated: November 1, 2026 (version 2026-11-01). This page explains how refunds work for InkSpine Core and for update renewals. It is the refund policy in §8 of the Terms & EULA of the same version.
Our 14-day money-back guarantee
If you buy InkSpine Core, or an update renewal, you can have your money back for any reason within 14 days of the purchase, whether or not you have installed, activated or used it. This guarantee applies once per person for a Core purchase: if you have already had a Core purchase refunded under it, a later Core purchase is not covered (we check this by the email address on your purchase, as Paddle provides it, and the Paddle customer details that go with it). Each update renewal has its own guarantee. If you think we have refused by mistake, email support@inkspine.app with your order reference and we will look again. This guarantee is on top of your legal rights, which it never limits.
How to ask
Email support@inkspine.app with your Paddle order reference. Or request the refund through the link in your Paddle receipt (or at paddle.net).
Paddle is the seller of record. It issues the refund to the payment method you used, and it can take a few days to appear. The 14 days run from the day your purchase completed.
What happens to your license
A fully refunded or charged-back Core purchase ends that Core license, and a refunded update renewal ends the extra update period it bought. If you dispute a payment with your card issuer, Core is suspended while the dispute is open and switched back on if it is decided in your favour. Your own manuscripts, projects and files stay yours and keep working, and InkSpine’s free features stay available.
Your legal rights
If you are a consumer in the EU, EEA or UK, you also have a legal right to withdraw from a purchase within 14 days. For digital products, that right ends once you have agreed to immediate access, confirmed that you then lose the right, and started using the product. Paddle’s checkout terms explain how this works. Our guarantee above does not depend on any of this: it applies either way.
Nothing in this policy limits any right you have by law, including if the product is faulty or not as described.
After 14 days
After the 14 days, changing your mind is not a reason for a refund under our guarantee. If Core is faulty or not as described, your legal remedies carry on after the 14 days and are not affected by this policy; please write to us first so we can fix it.
Questions
Email support@inkspine.app. Mikonak Digital (KVK 42183792), trading as InkSpine.